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Returns & Refunds
Custom-made = no returns for change of mind
Every Bootleg Gift product is printed for you specifically - your photos, your name, your style. We can't restock or resell them, so we don't accept returns just because you changed your mind.
What we do replace or refund
- Damaged in transit. Send us a photo of the damaged package + product within 14 days. We replace it free.
- Print defect. Visible blur, wrong print position, missing photo, ink smudge - anything that doesn't match the preview you approved. Reach out within 14 days with a photo, we replace or refund.
What we don't replace
- You ordered the wrong size (size guide is on every product page).
- You don't like the photos you uploaded - the preview shows you the final design before paying.
- You changed your mind about the gift recipient.
- Color appears slightly different on screen vs. real life (monitors vary).
How to request a replacement or refund
- Email [email protected] within 14 days of receiving your order.
- Include your order number + photos showing the issue.
- We respond within 24 hours and resolve within 3-5 business days.
Refund processing
Approved refunds are issued to the original payment method within 5-10 business days. Bank processing time may vary.